1. Introduction

Welcome to CleanScale HQ. These Terms & Conditions ("Terms") govern your access to and use of the CleanScale HQ website, software platform, account, and related services.

By creating an account, accessing the platform, or using CleanScale HQ services, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use the service.

These Terms should be read together with our Privacy Policy .

2. About CleanScale HQ

CleanScale HQ is a cloud-based software-as-a-service (SaaS) platform designed to help cleaning businesses and agencies manage customers, appointments, schedules, service information, and related business operations.

CleanScale HQ provides software tools and technology infrastructure. We are not a cleaning service provider and do not directly perform residential, commercial, deep-cleaning, or move-in/move-out cleaning services for your customers.

3. Eligibility and Account Registration

You must provide accurate and complete information when creating an account or using our services.

You are responsible for maintaining the confidentiality of your login credentials and for activities performed through your account.

• You must provide truthful account information.
• You must keep your login credentials secure.
• You must notify us if you believe your account has been accessed without authorization.
• You are responsible for activity performed through your account.

CleanScale HQ may restrict or suspend access where necessary to protect the platform, users, data, or security of the service.

4. Use of the Service

Subject to these Terms and your active subscription, CleanScale HQ provides you with a limited, non-exclusive, non-transferable right to access and use the platform for your legitimate business operations.

Your access to the platform does not transfer ownership of the software, platform, technology, branding, or other intellectual property to you.

5. Acceptable Use

You agree to use CleanScale HQ only for lawful and legitimate business purposes.

You must not:

• Use the service for unlawful, fraudulent, or abusive activities.
• Attempt to gain unauthorized access to accounts, systems, or data.
• Interfere with or disrupt the security, availability, or operation of the platform.
• Upload malicious software, viruses, or harmful code.
• Attempt to reverse engineer, decompile, or reproduce the platform except where applicable law expressly permits it.
• Copy, resell, lease, sublicense, or redistribute the platform without authorization.
• Use the platform to violate the privacy or legal rights of another person.
• Use automated methods to abuse, overload, scrape, or improperly access the platform.
• Attempt to bypass account, security, access, or usage restrictions.

6. Customer Data

You may enter business information and customer information into CleanScale HQ while using the platform.

You retain responsibility for the information you submit to the platform and for ensuring that you have the necessary rights, permissions, and lawful basis to collect, use, and store such information.

You are responsible for ensuring that your use of customer data through CleanScale HQ complies with applicable privacy and data-protection requirements.

CleanScale HQ does not claim ownership of your business or customer data merely because you store or process it through the platform.

7. Subscription and Fees

Access to certain CleanScale HQ features requires an active subscription.

Current pricing and available subscription information are displayed on our pricing page:

View CleanScale HQ Pricing

You are responsible for providing accurate billing and account information and for paying applicable subscription charges associated with your account.

Unless otherwise stated at the time of purchase or in a separate written agreement, subscription access is provided for the period associated with the selected subscription.

8. Cancellation

You may request cancellation of your subscription in accordance with the cancellation process made available through your account or by contacting CleanScale HQ support.

Cancellation may affect your future access to paid features. Any applicable payment, refund, or cancellation terms presented at the time of purchase will also apply.

If you need assistance with cancellation, contact: support@cleanscalehq.store .

9. Service Availability

We aim to keep CleanScale HQ available and reliable, but we do not guarantee that the platform will always be uninterrupted, error-free, or available at every moment.

The service may occasionally be unavailable because of maintenance, updates, technical problems, security measures, infrastructure issues, third-party services, or circumstances beyond our reasonable control.

We may modify, update, improve, suspend, or discontinue portions of the service when reasonably necessary.

10. Support

CleanScale HQ provides customer and technical support through available support channels.

For support questions, account assistance, technical issues, or other service-related concerns, contact:

Support response times may vary depending on the nature and complexity of the request.

11. Intellectual Property

CleanScale HQ and its licensors retain all rights, title, and interest in the platform, software, website, interface, design, branding, logos, documentation, features, and related technology, except for content and data that you own or are otherwise authorized to use.

Nothing in these Terms grants you ownership of CleanScale HQ intellectual property.

You may not copy, reproduce, modify, distribute, sell, license, reverse engineer, or create derivative works from the platform except where expressly permitted by these Terms or applicable law.

12. Third-Party Services

CleanScale HQ may integrate with or rely on third-party services, technologies, payment providers, hosting providers, communication services, analytics tools, or other external systems.

Third-party services may have their own terms, policies, and privacy practices. Your use of those services may be subject to the terms established by the relevant third party.

CleanScale HQ is not responsible for independent third-party services or their availability, policies, or practices.

13. User Responsibilities

You are responsible for your use of the platform and for the information and materials you submit through your account.

• Maintain accurate account information.
• Protect your account credentials.
• Use the platform in compliance with applicable laws.
• Obtain appropriate permissions for customer information you enter into the platform.
• Maintain appropriate internal security practices for your business.
• Ensure that authorized users under your account comply with these Terms.

14. Suspension and Termination

We may suspend or restrict access to the service where reasonably necessary, including where we believe there is a security risk, unauthorized access, unlawful activity, misuse of the service, or a material violation of these Terms.

Where appropriate and reasonably possible, we may provide notice before suspension or termination. However, immediate action may be necessary in situations involving security, fraud, legal requirements, or risks to the platform or other users.

When your right to use the service ends, you must stop using CleanScale HQ and any related software or materials provided under the service.

15. Data After Termination

Following cancellation or termination, access to your account and stored information may no longer be available depending on the circumstances of the termination and our operational requirements.

We may retain information where reasonably necessary for legal, security, accounting, dispute-resolution, fraud-prevention, or other legitimate business purposes, as described in our Privacy Policy.

If you require information from your account before cancellation, you are responsible for taking appropriate steps to export or preserve information that you are entitled to retain.

16. Disclaimer of Warranties

CleanScale HQ is provided on an "as available" and "as is" basis to the extent permitted by applicable law.

We do not guarantee that the service will meet every business requirement, operate without interruption, or be completely free from errors or defects.

You remain responsible for evaluating whether the platform is appropriate for your business operations and for maintaining appropriate backup, security, and operational procedures.

17. Limitation of Liability

To the maximum extent permitted by applicable law, CleanScale HQ and its service providers will not be responsible for indirect, incidental, special, consequential, exemplary, or similar damages arising from or related to your use of the service.

This may include, where permitted by law, loss of profits, revenue, business opportunities, goodwill, data, or business interruption.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, liabilities, damages, and reasonable expenses arising from your unlawful use of the service, violation of these Terms, or infringement of another party's rights caused by information or materials you submit to the platform.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, technology, business practices, or legal requirements.

When changes are made, we will update the "Last Updated" date displayed at the beginning of these Terms.

Your continued use of CleanScale HQ after an updated version becomes effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

20. Governing Law

These Terms will be interpreted and governed according to applicable law. Any specific governing-law jurisdiction or dispute-resolution provisions applicable to your account may be stated in a separate agreement or applicable order form.

Because CleanScale HQ may be used by businesses in different countries and regions, the applicable legal requirements may vary depending on your location and circumstances.

21. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the extent necessary, while the remaining provisions will continue to apply to the extent permitted by law.

22. Entire Agreement

These Terms, together with our Privacy Policy and any applicable subscription or service-specific terms, constitute the agreement governing your use of CleanScale HQ, unless a separate written agreement applies.