1. Introduction

Welcome to CleanScale HQ. We provide a software-as-a-service platform designed to help cleaning businesses manage their operations, customer information, appointments, schedules, and related business activities.

This Privacy Policy explains what information we may collect, how we use that information, how we protect it, and the choices available to you.

By using our website, creating an account, or using CleanScale HQ services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you interact with CleanScale HQ, we may collect the following categories of information:

2.1 Account Information

• Name
• Email address
• Business or agency name
• Account login information
• Other information you provide during registration

2.2 Business Information

When you use our platform for your cleaning business, you may provide business-related information such as customer records, appointment information, service details, schedules, addresses, notes, and other operational information.

2.3 Customer Data

Cleaning agencies using CleanScale HQ may enter information about their own customers into the platform. This may include customer names, contact information, service addresses, appointment information, cleaning preferences, and other information entered by the agency.

2.4 Technical and Usage Information

We may automatically receive certain technical information when you access our website or platform, such as browser type, device information, IP address, pages visited, login activity, and general usage information.

2.5 Support Communications

If you contact us through our support email, contact form, or other available support channels, we may collect the information you provide in order to respond to your request.

3. How We Use Your Information

We may use information we collect for purposes including:

• Creating and managing user accounts.
• Providing access to CleanScale HQ services.
• Managing subscriptions and account-related services.
• Providing customer and technical support.
• Managing appointments and business workflows.
• Maintaining platform security and preventing misuse.
• Monitoring and improving platform performance.
• Communicating important service-related information.
• Maintaining records required for legitimate business or legal purposes.
• Complying with applicable legal obligations.

4. Customer-Controlled Business Data

CleanScale HQ allows cleaning agencies to store and manage information relating to their own customers and business operations.

In general, the agency using CleanScale HQ determines what customer information it enters into the platform and how that information is used for its business operations.

Agencies are responsible for ensuring that the information they collect and store through the platform is collected and used in accordance with applicable privacy and data protection laws.

5. When We May Share Information

We do not sell your personal information as part of our normal business operations.

Information may be shared or made available where reasonably necessary to provide and operate the services, including with service providers that support hosting, infrastructure, security, communications, analytics, payment processing, or other essential business functions.

We may also disclose information when required by applicable law, legal process, court order, or to protect the rights, security, and property of CleanScale HQ, our users, or others.

6. Data Security

We take reasonable technical and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

Access to platform information may be restricted based on account permissions and operational requirements. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business and security records, resolve disputes, enforce agreements, and comply with applicable legal obligations.

When information is no longer required for these purposes, we may delete, anonymize, or otherwise dispose of it in accordance with our operational and legal requirements.

8. Cookies and Similar Technologies

Our website or platform may use cookies and similar technologies to support essential functionality, remember preferences, improve website performance, understand usage, and help maintain security.

Depending on your browser and applicable law, you may be able to control or restrict cookies through your browser settings.

9. Third-Party Services

CleanScale HQ may use third-party providers to support certain functions of our website or software platform.

These providers may process information only as necessary to perform the services they provide to us, subject to their own applicable terms and privacy practices.

We encourage users to review the privacy policies of third-party services when appropriate.

10. International Use

CleanScale HQ is a cloud-based software platform that may be used by businesses in different countries and regions.

Depending on where you are located and where our service providers operate, information may be processed or stored in countries outside your country of residence.

Where required by applicable law, we will take appropriate steps for international data transfers.

11. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Request restriction of certain processing.
• Object to certain uses of personal information.
• Request portability of certain information where applicable.
• Withdraw consent where processing is based on consent.

These rights may vary depending on applicable law and may be subject to certain legal exceptions.

12. Children's Privacy

CleanScale HQ is intended for businesses and their authorized users. Our services are not directed toward children.

We do not knowingly request personal information from children where such collection is prohibited by applicable law.

13. Account Security

You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account.

If you believe that your account has been accessed without authorization, please contact us promptly at support@cleanscalehq.store .

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, legal requirements, or privacy practices.

When changes are made, we will update the "Last Updated" date shown at the beginning of this policy.